Frequently Asked Questions
How much will it cost to clean my home?
Our pricing is based on man hours and recurrence. Upon completion of a detailed discussion with you regarding your specific cleaning needs, a Frank Hanna Cleaning Company professional will be able to help you select a service plan that best meets your needs and that fits into your budget.
Do I need to provide Frank Hanna Cleaning Company with cleaning supplies or equipment?
No. We provide everything necessary to clean your home. We will consider special requests if you have a product or piece of equipment that you prefer that we use. We bring freshly sanitized cleaning microfiber into every individual home and service our HEPA vacuums daily and between every cleaning (along with regular replacement) to insure they are clean and in pristine operating condition.
What if I’m not satisfied with the service?
Contact us within 24hrs. We will gladly discuss your concerns in detail so we can make an appropriate decision for meeting your expectations.
Why is it recommended that I spend more money during my first cleaning visit?
A first time cleaning of a new client’s home requires extra man hours to remove extra soil and build-up. Our team members usually spend anywhere from 2 to 4 times longer to clean a first time client than they will to maintain the cleaning.
Why the extra time? If your home has never been professionally cleaned, it is likely that there is soil build-up throughout that is not always noticeable to the passing eye. If we are taking over an account from another residential cleaning service or individual, it’s likely that you have decided to make a change because you weren’t happy with the quality of cleaning. In this case, we are most likely going to run into areas that haven’t been properly cleaned. Our staff will need to remove the extra soil and build-up before we can commit to a successful maintenance schedule.
Should I tip the cleaners?
Gratuities, while not required, are greatly appreciated by our cleaners.
Why should you hire us?
Life goes by too fast to clean your own home!
Don’t be overwhelmed by busy schedules. Take back your precious free time with professional cleaning services from Frank Hanna Cleaning Company. Let us make your life healthier, happier and cleaner! We offer a variety of cleaning services for your every need.
What is expected of me on day of service?
Reliable access into your home (ie: a key), a home that is picked up and tidy in the areas that are scheduled for service, and payment are expected. Your Frank Hanna Cleaning Company team will arrive prepared to work efficiently, following a process that is proven to be effective (ask us for a copy of our Policies and Procedures to learn more about what is expected on day of service).
What is needed to apply for a position at FH Cleaning company?
You will need an updated resume, passport or voter’s card copy, 2 recent job references, Police Record within the past 6 months. For foreign applicants….spousal permit or permanent residency with the right to work would be needed.
What should I do with my pets during the cleaning?
We love pets, and we want your furry friends to feel comfortable and stress free while the team is servicing your home. It is, however, in your best interest to ensure that your furry friends are not interfering with the team during their visits. Any concerns of safety should be brought to our attention so that your Frank Hanna Cleaning Company Team can proceed accordingly (based on your instructions for safety). Our goal is to keep everyone safe, and your furry friends happy!
Do you offer Gift Certificates?
Yes we do! You can purchase in store! We accept credit cards to make the purchase quick and easy.
Do I need to vacuum before the crew arrives?
We recommended to do a light vacuuming in the traffic areas but not required. If needed, our professional staff can pre-vacuum the area to be cleaned. Don’t worry and entrust us your home, we will save your time.
If I become a regular customer, will I have the same cleaners each time?
Yes, we will make every effort to have your regular team most of the time.